In this article, you can learn all about Flatio's special cancelation policy in the worst times of the COVID-19 pandemic.
—
In this article, you can learn all about Flatio's special cancelation policy in the worst times of the COVID-19 pandemic.
—
NOTE: This policy was applicable from March 2020 to March 2022. Since the current situation no longer requires special conditions, only the standard cancellation policy can be applied when canceling a valid lease.
Due to the uncertainty surrounding COVID-19 restrictions, which vary around the world and change very frequently, we decided to clarify the cancelation policy in case of COVID-19 restrictions, known as "COVID cancelation policy".
Flatio's standard cancelation policy remains valid and it's up to the tenant to decide which procedure (standard or COVID) they want to choose depending on their situation.
The cancelation policy can be used by tenants only if the lease agreement has been signed and the first rent has been paid.
If the lease is in the process of signing and one of the situations described above has already occurred, the tenant is not entitled to use the COVID cancelation policy.
The request to use the COVID cancellation policy must be supported by an affidavit (download here). The tenant must send the affidavit to the landlord (to you) via Flatio's messaging system.
In all other cases, only the standard cancelation policy can be used.
Technically, the lease agreement with the tenant is still valid at the time of COVID restrictions, but the tenant (due to force majeure) can't move in on the agreed date. So the first rent is kept safe in Flatio's special bank account until:
You'll not be charged a commission until the tenant moves in. In the event of termination of the lease agreement by mutual agreement before the tenant moves in, you'll be charged the commission from the portion of the first rent that you decide to keep.