Strict (30-days)
StayProtection
StayProtection for Tenants is a Flatio coverage that applies to you at all times. It was designed to protect you, your money, and your peace of mind. StayProtection also includes an exclusive Move-in Guarantee, ensuring you'll have a place to stay even if things don't go as planned.
+ Stay Benefits
StayProtection
+ Stay Benefits
Stay Benefits is a special part of the StayProtection coverage which doesn't come with all Flatio properties. They include liability insurance, assistant services, and 24/7 online support for all situations covered by this package.
You can read more about the StayProtection and Stay Benefits packages and when they are applicable on this page.
Cons: the pictures and the advertised flat has changed between the reservation till the move in. The flat from the contract was supposed to be in the main building on 3rd floor, and what we've got was on a ground level, mouldy building with windows facing the main apartment house (so forget any sunshine or light). A person that met us for the check in introduced himself as the landlord (with broken English), but when we walked in and there was a single bed instead of double in the room, he first tried to prove us wrong and then said he is not Paul (the landlord) and he disappeared for 10 minutes. The owner came over, said it's a misunderstanding and brought another bed after we explained that was agreed on. Also - no commodes, no wardrobe (we had to keep all clothes in suitcases) kitchen corner very poorly stocked with utensils. No hoover (about a week after we asked we got the vacuum cleaner borrowed once in almost 2 months of our stay). The whole building was like a motel/ labour hotel/ serial airbnb (so loud, people partying or a washing machines working loudly at 1am..., broken glass in the backyard leading to the building, once there was even someone sleeping on a board in the hall). WiFi will go off at all hours, but evenings and weekends more than usual. When we found something more appropriate for a longish term rent and gave notice in line with the contract, the already weird communication with the landlord changed for worse - we were pushed to leave before Christmas, even though we paid till end of the year. After help from Flatio we managed to get the refund and it teaches us to either check the next flat personally or only trust the "Verified by Flatio" options.