Apartment in Central Lisbon

Bewertet am: 03.06.2024 Length of stay: 15 days

The lack of empathy and problem-solving of this landlord was shocking. We had several issues with the house, including it not being cleaned when we checked in, the mattresses being stained and smelly, the washing machine flooding the laundry area every time we tried using it and, worst of all, a nest of cockroaches. We asked for solutions most days and, apart from the cleaning that she apologized and reimbursed for, Marta said "I don't know what to tell you, no one complained about this before, it's best if we cancel the contract" over and over again, saying that she wouldn't pay for anything else (i.e. new mattresses or cleaning the two current ones) as we were just complaining and asking for money. We arrived on a Tuesday, spent Friday to next Friday fighting between her, her mother and Flatio to find solutions and finally were able to leave the house, traumatized by the experience.
To their credit, the house is in a great location and has the potential to be great, if they spend some money on fixing these issues at least - I wouldn't recommend it to anyone at the current state.

Neighborhood
Residential area right in the centre of Lisbon, very typical and hilly.

Vanessa B.