Help for Hosts

Reservierungen

I have received a booking request. What should I do?

What happens when you receive a new booking, how to accept/reject it, and what else should you know? Read all about the booking process!

What happens after the booking request is accepted?

Learn how the lease signing process works, when the lease becomes officially valid, and what you can do if a guest doesn't sign it in time.

Can I contact the potential guest before accepting a booking?

Do you need additional information from a potential guest before you can decide about their booking request? See how you can contact them!

Can I reject a booking request? Is there any penalization?

This article serves for a complete understanding of our rejection policies. See how we categorize them and what are their limitations.

Radim, CEO

On Flatio, signing a lease has never been easier. With just one simple click, you can sign the lease quickly and conveniently. Gone are the days of tedious paperwork and time-consuming processes!

Can I offer alternative terms to a potential guest?

Did you receive a booking request that doesn't completely suit you? You don't have to reject it – you can suggest new dates or a new…

I wasn't able to accept/decline the booking within the 24-hour deadline. What should I do?

In this article, you can learn what you can do if you don't manage to react within the 24-hour window and the request expires.

What happens after I propose changes to a booking request?

You've sent a change proposal to a potential guest. Here's how they can reply, what each answer means for you, and what you can still do.…

All relevant topics in the Help Center explored and you are still lost?

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