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Help for landlords
Wie funktioniert Flatio und warum zahlt es sich aus? How to start advertising on Flatio Wie erstelle ich eine attraktive Immobilie auf Flatio? Reservierungen Mietvertrag Move in and move out of tenant Payments Legislation Coronavirus vs. Flatio How to set prices
Help for tenants
Coronavirus vs. Flatio How does Flatio work? Reservation request Lease agreement Payments Move-in and move-out During the stay

Help for landlords

Wie funktioniert Flatio und warum zahlt es sich aus?

Wie funktioniert Flatio?
Flatio ist die clevere Art zu vermieten. Unsere Online Plattform verbindet Mieter mit Immobilien, die für Aufenthalte von einem bis zu sechs Monaten…
I have multiple offers for rent. Can I add them on Flatio platform at once?
Yes, you can! If you want to rent out more offers (like 15 and more) through Flatio, and manual adding of each of them seems too time-consuming, you…
Sind meine Immobilien und mein Geld bei Flatio sicher?
Flatio hat Vorkehrungen getroffen, um Ihr Eigentum und Ihre Zahlungen zu schützen.  Erste Miete Bekomme ich meine erste Miete auch wenn der Mieter…
Sind Flatio-Vermietungen reguliert?
Jedes Land hat unterschiedliche Regeln für die Besteuerung von Mietobjekten. Wenn in der Tschechischen Republik zum Beispiel die Vermietung von…
Can a tenant visit a flat listed on Flatio in person?
Flatio’s virtual tours replace the traditional personal tours for potential tenants. We offer a photo service and, in addition to still photographs,…
Wie viel kann ich verdienen, wenn ich meine Immobilie über Flatio vermiete?
Das Einkommen durch Flatio hängt von einer Vielzahl von Faktoren ab (insbesondere von der Art der Wohnung, die Sie anbieten, Ihren Einstellungen für…
Was sind die Vorteile für Mieter, die über Flatio mieten?
Obwohl wir nicht für alle unsere Mieter sprechen können, wissen wir von Rückmeldungen, dass sie dies zu schätzen wissen: Voll ausgestattete Wohnung…
Wann kann ein Vermieter Flatio um Hilfe bitten?
Obwohl sie mit Flatio alles über Ihren Computer, Laptop, Tablet oder Smartphone lösen können, ist uns bewusst, dass Sie von Zeit zu Zeit Ihre…
Ist es möglich den Flatio Kundenservice auch über Whatsapp zu kontaktieren?
Sie können uns nicht nur telefonisch oder per E-Mail kontaktieren (beides ist auf dieser Website aufgeführt), sondern auch über WhatsApp erreichen.…
Werden Mieter auch verifiziert?
Wenn sich potenzielle Mieter für Flatio anmelden, werden sie aufgefordert, so viele Informationen wie möglich anzugeben, einschließlich auch den…
Wer ist ein typischer Flatio-Mieter?
Es gibt viele Gründe, warum Leute für die Dauer von einem Monat bis zu sechs Monaten Wohnungen zum Mieten suchen. Wir haben das Privileg, viele…
Daniela from helpdesk
If something is still unclear about the dates of your next stay, search for listings with a friendly cancellation policy.
Wie schnell bekomme ich einen Mieter, nachdem mein Immobilienangebot online gegangen ist?
Wenn Ihre Immobilie attraktiv ist, sich in einer guten Lage befindet und einen angemessenen Preis aufweist, ist es sehr wahrscheinlich, dass Sie Ihre…
Wer ist für die Einhaltung der im Mietvertrag beschriebenen Bedingungen verantwortlich?
Der Mietvertrag ist ein von Ihnen und dem Mieter unterzeichnetes Dokument. Daher haften beide Vertragsparteien für die Erfüllung der im Mietvertrag…
Wie hoch ist die Auslastung meiner Objekte bei Flatio in der Regel?
Die Beantwortung dieser Frage ist nicht so einfach, da sie vom angebotenen Wohnraum und von Ihren Einstellungen in "Meine Vermietungen" abhängt. In…
Wie funktioniert die Unterzeichnung des Mietvertrages?
Nachdem der Vermieter eine Reservierungsanfrage angenommen hat, unterschreibt der potenzielle Mieter online einen Mietvertrag. Dies ist einer der…
Kann ich Flatio-Mieten mit Kurzzeitmieten kombinieren?
Natürlich! Viele Flatio-Vermieter entscheiden sich dafür, um ihre Auslastung zu maximieren.Durch die Kombination von mittel- und kurzfristiger…
Sind Flatio-Angebote exklusiv oder kann ich meine Immobilie auch auf anderen Websites anbieten?
Wir glauben, dass Sie Ihre Traummieter über Flatio finden werden (und da unser Service den Vermietern mehr Vorteile bringt als andere Lösungen auf…
Wie viel kostet es bei Flatio eine Immobilie zu inserieren?
Flatio war, ist und wird immer gratis sein! Indem Sie sich anmelden und eine Anzeige an unser Portal senden, verpflichten Sie sich zu nichts. Sie…
Was sind die Vorteile wenn Ich bei Flatio vermiete?
Wenn Sie auf Flatio ihre Immobilie anbieten verbinden wir Sie mit potenziellen Mietern, die interessiert sind eine Wohnung ein bis sechs Monate zu…
Werden Vermieter Lücken zwischen Vermietungen haben?
Ja, in der Regel kann es mehrere Male im Jahr zwischen dem Auszug eines Mieters und dem Einzug eines anderen Mieters eine Zeit geben in der Ihre…
Wenn ich mit Flatio miete, gibt es einen Mietvertrag?
Flatio ist stolz darauf, unseren Mietern und Vermietern einfache, gültige Mietverträge zur Verfügung zu stellen. Potenzielle Mieter müssen ein…

How to start advertising on Flatio

What is the My Rentals web app for?
Once you have gone through all the steps in the tool and have created your property listing, your My Rentals web app user account will be created.…
Guide to listing a property on Flatio
Note: Ready to start onboarding a new property? Here's the link: https://www.flatio.com/for-owners The first step is to tell Flatio what type of…
I want to list a property on Flatio. What should the flat look like?
We list any flat or room in a flat that meets both of the following two standards: It is fully equipped Due to the duration of rental that most…
How do I list my property on Flatio?
Listing your property on Flatio is easy! And it all starts with creating your property listing. You enter basic information about you and your…
Milan from marketing
Keep your offer at Flatio updated (especially availability) so we can provide you with enough reservations and many satisfied tenants.
What is an Agency Contract?
Said simply, this is the document that gives Flatio permission to arrange a rental for you. The Agency Contract (brokerage agreement) is between the…
How can I begin advertising my first rental?
To have your advertising turned on for the first time and to have it activated by our customer care team it is necessary to fully fill in the details…
How can I turn the advertising of my rental on/off?
Turning advertising off If you’d like to stop advertising your rental on our site (whether just for a while or completely) you can do so via these…
Can I look for tenants now if the apartment isn’t available until a few months from now?
Of course! Once you have created your Flatio listing and set up a My Rentals account, you can edit the dates your property is available for occupancy…

Wie erstelle ich eine attraktive Immobilie auf Flatio?

Was ist eine virtuelle Tour und wie kann ich sie buchen?
Virtuelle Touren erfreuen sich bei Internetnutzern immer größerer Beliebtheit. Auf dieser Tour können potenzielle Mieter durch Ihre Wohnung „gehen“…
Can I list also rooms within the apartment I've already inserted?
Sure thing! And we at Flatio are prepared for this situation thanks to previous experience. We will explain the instructions for it in the following…
Can I limit the number of people that will live in my apartment?
Yes, of course! Flatio even gives you the option of setting the maximum number of people that can move into your apartment. We provide this option…
Is it possible to set the minimum or maximum duration of the lease?
This is another thing we at Flatio are prepared for, so yes, it is possible. You can set both the minimum and the maximum lease duration and tailor…
How does a property become an Offer of the Day?
Flatio created the Offer of the Day label to help promote your property to potential tenants. We position Offer of the Day properties at the top of…
Can you help me translate my property description into English?
To reach the most potential tenants, Flatio recommends you describe your property both in your native language and in English. But if you are not…
What do I write in my description of myself?
We encourage tenants to fill in as much information about themselves as possible on Flatio. This helps landlords get to know them and start to trust…
Jakub from IT
Each time you refresh a page 500 hundred times, one of our IT guys becomes a sad rabbit. 🥺🐰
What furniture and equipment does Flatio require properties to provide?
Because Flatio is an online service and the entire process from requesting a reservation to signing a lease is done online rather than in person, we…
Which labels can I get as a Flatio landlord?
Whether you are new to Flatio or have been cooperating with us for some time, you have probably noticed some color icons below the profile photos of…
Was soll in meiner Immobilienbeschreibung stehen?
Die Beschreibung Ihrer Wohnung ist ein wesentlicher Bestandteil Ihres Angebots. So können Sie Dinge kommunizieren, die auf den ersten Blick nicht…
There are no booking requests. What should I do?
If you aren't getting many requests, we recommend you take a close look at the information you've provided to potential tenants. It is a good idea to…
How to update your calendar availability
There is nothing worse from a potential tenant’s point of view than when they make a reservation request for a property that appears as available –…
Benötige ich professionelle Fotos für meine Flatio Anzeige?
Einfach gesagt, ja. Potenzielle Mieter entscheiden anhand der von Ihnen zur Verfügung gestellten Fotos, ob sie Ihre Immobilie mieten wollen oder…

Reservierungen

What happens after the booking request is accepted?
When you accept a reservation request, Flatio automatically creates a Lease Agreement for you. The tenant is required to read it and sign it within…
I have received a reservation request. What should I do?
Once the Flatio team activates your property and the database refreshes, your property will be visible on Flatio's portal and potential tenants will…
I wasn't able to accept/decline the reservation within the 24-hour deadline. What should I do?
To begin with it is worth noting that if you fail to respond to a reservation request within the approval period, our system will automatically…
Jakub from IT
Each time you refresh a page 500 hundred times, one of our IT guys becomes a sad rabbit. 🥺🐰
Can I contact the potential tenant before accepting a reservation?
Yes. Click through to the Messages section in My Rentals. You will see a pink button New message. Then select the person’s name in the To field. You…
Can I decline a reservation request? How does the 3 Rejections Rule work?
Of course, you can decline a request! However, we do note it. Flatio tries to guarantee that everyone on our platform - both tenants and landlords -…
Can I offer alternative terms to a potential tenant?
Yes, when you get a reservation request, you can communicate with the potential tenant via Messages in My Rentals and agree on individual conditions.…

Mietvertrag

Can I get a printed lease agreement?
Flatio is a purely online service, and we try to be mindful of the environment by reducing paper waste. We don’t provide any printed agreements.…
Can a tenant withdraw from our lease agreement?
Please note that there is a legal difference between withdrawing from a contract and terminating a contract. (You can read more about termination…
Can either party terminate the lease agreement contract before it is scheduled to end?
There is a legal difference between withdrawing from a contract and terminating or ending one. (Read more about withdrawing here). Either side can…
Does Flatio provide a rental contract template or do I need my own?
Flatio generates a lease agreement contract from the information that you and the tenant provide. When you accept a reservation request, you…
How can I extend a lease agreement?
If you and your tenant want them to stay longer than you initially agreed, there are two ways to handle it. Create a new reservation request for…
Radim, CEO
Trying to hack our system and bypass Flatio processes leads to headaches and lost money—and you’ll only have yourself to blame. Instead, please rely on us and enjoy our guarantees.
What if a tenant does not sign the lease agreement or does not pay the first rent?
If a potential tenant does not complete the contractual process within 24 hours after you have accepted the reservation request, there may have been…
What language will a lease agreement with foreign tenants use?
Flatio lease agreements can be created in a single language or in both the language of the tenant (or English) and the language of the landlord. The…
Who are the parties to the lease agreement?
The lease agreement contract is directly between the potential tenant (who becomes the “tenant” when the contractual process concludes) and the…
How do I create a lease agreement amendment?
In practice, general lease amendments cover situations that are not listed in the Flatio lease agreement but that you and the tenant would like to…

Move in and move out of tenant

How to work with the Handover Protocol?
One of the steps in handing over your flat in person (and take it back from tenant in person) is the signing of the handover and takeover protocol.…
What is a Damage Coverage Guarantee deposit and how can I qualify for it?
Flatio knows your property is valuable. We also respect that, without a deposit, it can be a risk to rent your flat out to strangers. This is why…
What must I remember to do when handing over a flat?
Before the property handover It is very important that you do the following before you hand over your flat to a tenant: Compare the data in the lease…
How does the tenant move out?
As soon as the lease agreement ends, the tenant must move out. Your tenants have a responsibility to leave your property in the condition in which…
Jakub from IT
All landlords can download the Flatio app for iOS or Android and then manage reservations on the go.
The tenant hasn’t communicated with me before moving in. What should I do?
We recommend contacting a potential tenant as soon as you approve a reservation request. If they don’t communicate with you even after you reach out…
Can I hand over my flat to the tenant sooner or later than was stated in the rental agreement?
In short, yes, an earlier or later handover is possible. However, please note that when you approved the original reservation request, you created a…
The tenant left behind a mess and / or other damage. What should I do?
This situation is best prevented by personal presence when taking over the housing from the tenant, when it's possible to immediately check the…
The tenant did not come to the property handover. What should I do?
We recommend you confirm the handover time, place, and date with the tenant the day before you are scheduled to meet. If they do not answer you, try…

Payments

When do I get paid my rent?
Before we dive into the issue of payments, it is important to make it clear that Flatio tenants pay for the number of days they actually rent your…
How much commission does Flatio take for its services?
Flatio takes a small commission from every rental payment to fund our services for you. Commission amount The amount of commission is determined when…
The tenant didn't pay me on time. What should I do?
There are many reasons why a tenant might pay late. However, they are contractually obligated to make each payment in full and on time. If the…
Where can I find a summary of all payments and commission fees?
Overview of charged fees You can check Flatio’s commission amounts for each payment in the statement we publish for you in My Rentals on the first…
Ondřej from marketing
Evaluate your tenant after they move out. There is nothing more valuable than honest feedback. It can help other landlords.
I added my bank account, but I don't get any rentals from leases. What should I do?
It may happen. Usually in a situation where you don't have a default account set up (a bank account for receiving rents from all of your properties).…
How do I add a new bank account and what should I do if it is declined?
In order to pay out money earned from renting your offer(s), it is necessary to add your bank account in the My Rentals web version. At Flatio, you…
Can Flatio send my rentals to different bank accounts?
Yes, you can add numerous bank accounts on Flatio if you want and then connect these accounts with specific offers, which is especially useful when…
Can tenants pay in cash?
Yes, you can accept cash payments from tenants who are renting with you via Flatio. However, cash payments are not acceptable for the first month’s…

Legislation

Legal and tax analysis for portuguese market
Legal obligations Landlord's Obligations First of all, it is important to mention that the legal system considers, in chapter IV of the Civil Code,…
Do I have to register tenants at the Foreign Police?
NOTE: The following information is for landlords renting in the Czech Republic. Regulations for other countries will vary. Yes. Although foreigners…
How do I calculate the tax for my rental income on Flatio?
You often see stories about renting online and paying taxes in news headlines. You may be afraid that renting through Flatio does take special…
Jakub from IT
All landlords can download the Flatio app for iOS or Android and then manage reservations on the go.
Do Flatio rentals need to include local taxes and fees?
NOTE: The following information is for landlords renting in the Czech Republic. Regulations for other countries will vary. In 2020, the local fee for…
Can I list a property on Flatio even if I'm not the owner?
Yes, you can rent a property out even if you are only a tenant or a property manager. However, it is always necessary to have the written consent of…

Coronavirus vs. Flatio

Cancellation policy in case of COVID-19 restrictions
Due to the unclear future about the COVID-19 restrictions that differ worldwide and appear/disappear very frequently, we have decided to specify the…
Žaneta from helpdesk
Do you have any questions for a potential tenant who sent you a reservation request? Contact them directly via the Messages section in My Rentals!

How to set prices

How do I set the rental amount?
Whether or not a potential tenant chooses your property and makes a reservation request often depends on the rental price. In honesty, lower prices…
What rights and obligations are associated with the possibility of collecting a refundable deposit?
Landlord fee for Flatio If you decide to require the standard deposit for rentals from 180 days, it is necessary to keep in mind that the method of…
Can I ask the tenant for a refundable deposit?
The answer to this question is not so straight, so we will discuss it more in the following paragraphs. Rentals shorter than 180 days At Flatio it is…
Can I set different rental prices for different months?
Of course! On Flatio, you can set different prices for different periods. But please note that the rental price set for the move-in day is applied to…
Žaneta from helpdesk
To provide you with the best experience, we add and update information in our Help Center on a daily basis.
The tenant did not pay the (refundable) deposit which I have set in My rentals. What should I do?
If the classic deposit is not paid on the day of the beginning of the lease according to the lease agreement (usually the same day as the day of…
Can I set different rental prices based on the number of people in the apartment?
No, you cannot. In the current version of the My rentals app, we do not allow landlords to price their rentals differently based on the number of…
How do I set a discount on my offer?
To draw more potential clients, you can discount the rental price for a limited time. This discount can only be applied by Flatio internally. Contact…
Can I offer a better price for longer rentals?
Certainly! On Flatio you can set a percentage discount according to the length of the reservation. This favors longer-term tenants and helps you…
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