Ideally, hand over the housing in person and don't forget to sign the handover protocol. In case of problems, talk with your tenants about compensation.

There are no booking requests. What should I do?

If you aren't getting many requests, we recommend you take a close look at the information you've provided to potential tenants. It is a good idea to…

Can you help me translate my property description into English?

To reach the most potential tenants, Flatio recommends you describe your property both in your native language and in English. But if you are not…

How does a property become an Offer of the Day?

Flatio created the Offer of the Day label to help promote your property to potential tenants. We position Offer of the Day properties at the top of…

What do I write in my description of myself?

We encourage tenants to fill in as much information about themselves as possible on Flatio. This helps landlords get to know them and start to trust…

Which labels can I get as a Flatio landlord?

Whether you are new to Flatio or have been cooperating with us for some time, you have probably noticed some color icons below the profile photos of…

Can I list also rooms within the apartment I've already inserted?

Sure thing! And we at Flatio are prepared for this situation thanks to previous experience. We will explain the instructions for it in the following…

Reservierungen

I have received a reservation request. What should I do?

Once the Flatio team activates your property and the database refreshes, your property will be visible on Flatio's portal and potential tenants will…

What happens after the booking request is accepted?

When you accept a reservation request, Flatio automatically creates a Lease Agreement for you. The tenant is required to read it and sign it within…

Can I decline a reservation request? How does the 3 Rejections Rule work?

Of course, you can decline a request! However, we do note it. Flatio tries to guarantee that everyone on our platform - both tenants and landlords -…

Michal from IT

To get the fastest response to new reservations and availability updates, use the Flatio - My Rentals mobile app! Available for iOS and Android.

Can I contact the potential tenant before accepting a reservation?

Yes. Click through to the Messages section in My Rentals. You will see a pink button New message. Then select the person’s name in the To field. You…

Can I offer alternative terms to a potential tenant?

Yes, when you get a reservation request, you can communicate with the potential tenant via Messages in My Rentals and agree on individual conditions.…

I wasn't able to accept/decline the reservation within the 24-hour deadline. What should I do?

To begin with it is worth noting that if you fail to respond to a reservation request within the approval period, our system will automatically…

Mietvertrag

Does Flatio provide a rental contract template or do I need my own?

Flatio generates a lease agreement contract from the information that you and the tenant provide. When you accept a reservation request, you…

How do I create a lease agreement amendment?

In practice, general lease amendments cover situations that are not listed in the Flatio lease agreement but that you and the tenant would like to…

How can I extend a lease agreement?

If you and your tenant want them to stay longer than you initially agreed, there are two ways to handle it. Create a new reservation request for…

What if a tenant does not sign the lease agreement or does not pay the first rent?

If a potential tenant does not complete the contractual process within 24 hours after you have accepted the reservation request, there may have been…

Can a tenant withdraw from our lease agreement?

Please note that there is a legal difference between withdrawing from a contract and terminating a contract. (You can read more about termination…

Milan from marketing

Keep your offer at Flatio updated (especially availability) so we can provide you with enough reservations and many satisfied tenants.

Can either party terminate the lease agreement contract before it is scheduled to end?

There is a legal difference between withdrawing from a contract and terminating or ending one. (Read more about withdrawing here). Either side can…

Can I get a printed lease agreement?

Flatio is a purely online service, and we try to be mindful of the environment by reducing paper waste. We don’t provide any printed agreements.…

Who are the parties to the lease agreement?

The lease agreement contract is directly between the potential tenant (who becomes the “tenant” when the contractual process concludes) and the…

What language will a lease agreement with foreign tenants use?

Flatio lease agreements can be created in a single language or in both the language of the tenant (or English) and the language of the landlord. The…

How landlords can shorten a lease agreement

For different reasons, landlords may want to shorten the lease agreement they have signed with a tenant. This step-by-step guide will help you, as a…

Move in and move out of tenant

What must I remember to do when handing over a flat?

Before the property handover It is very important that you do the following before you hand over your flat to a tenant: Compare the data in the lease…

How to work with the Handover Protocol?

One of the steps in handing over your flat in person (and take it back from tenant in person) is the signing of the handover and takeover protocol.…

Can I hand over my flat to the tenant sooner or later than was stated in the rental agreement?

In short, yes, an earlier or later handover is possible. However, please note that when you approved the original reservation request, you created a…

The tenant hasn’t communicated with me before moving in. What should I do?

We recommend contacting a potential tenant as soon as you approve a reservation request. If they don’t communicate with you even after you reach out…

Daniela from helpdesk

There is a 24-hour deadline for finishing the lease signing process—including the first rent payment. If you don’t meet the deadline, the landlord can cancel your whole reservation!